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Total Cold Solutions ("we," "us," "our") operates totalcold.ca and provides refrigeration and appliance repair services in Calgary and surrounding areas. This policy explains what personal information we collect, how we use it, and how we protect it. It also covers how we handle text message (SMS) consent.

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1. Information we collect

When you contact us, book a service, or request a quote, we may collect:

• Name

• Phone number, including your mobile number

• Email address

• Service address

• Details about your appliance or service request

• Records of calls and texts when you call or text our numbers

We collect this information when you fill out a form on our site, call us, text us, or email us.

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2. How we use your information

We use your information to:

• Respond to your inquiry and schedule service

• Send appointment confirmations, reminders, and service updates

• Send text messages related to your service request, once you have opted in

• Prepare quotes and invoices

• Run and improve our website and services

3. Text messaging (SMS) consent and terms

When you call us and we miss your call, we may text you back about that call. That text relates only to the inquiry you started.

On our website forms, you can choose to receive text messages by checking the SMS consent box. The box is optional and never pre-checked. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.

Our text messages relate to your own inquiry. We do not send promotional or marketing texts without your separate written consent.

You can opt out at any time by replying STOP to any message. After you reply STOP, we send one confirmation and stop texting you unless you contact us again. For help, reply HELP or contact us at 587-330-3671 or info@totalcold.ca.

Consent to receive text messages is not a condition of buying any product or service from us.

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4. How we share your information, and what we never share

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We do not sell, rent, or trade your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text messaging opt-in and consent data will not be shared with any third parties or affiliates.

We use trusted service providers to run our business. They process your information only to provide services to us, and they may not use it for their own marketing:

• CallRail, for call and text tracking and communication

• Wix, for website hosting, online booking, and invoicing

We may disclose information if the law requires it, or to protect our rights, safety, or property.

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5. Data retention

We keep your information only as long as we need it to provide services, meet legal and accounting obligations, and resolve disputes.

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6. Security

We use reasonable safeguards to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

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7. Your choices and rights

You can ask to access, correct, or delete your personal information by contacting us at info@totalcold.ca. You can opt out of texts by replying STOP, and out of any marketing emails using the unsubscribe link.

We operate in Alberta, Canada, and handle personal information in line with Canadian privacy law, including PIPEDA and Alberta's Personal Information Protection Act (PIPA). We honour the consent and unsubscribe rules under Canada's Anti-Spam Legislation (CASL).

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8. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

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9. Changes to this policy

We may update this policy. The effective date at the top shows the current version.

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10. Contact us

Total Cold Solutions, 587-330-3671, info@totalcold.ca, totalcold.ca